EXHIBITB STATEMENT OF WORK
CERTIFIED MEDICAL ASSISTANT SERVICES
SPECIFIC TASKS. Duties include, but are not limited to, the following:
1.  Assess patients needs for CMA/MA care, plans for Medical interventions, assess the 
effectiveness of the interventions and alters the Medical plan and interventions appropriately;
2. Administers oxygen, subcutaneous and intra-muscular medication;
3. Prepares patients for surgical and or diagnostic procedures;
4.  Prepares, operates, and monitors specialized equipment such as cardiac monitors, 
defibrillators, etc.;
5. Inventory medicine and drug stocks to ensure adequate supplies and controls;
6. Provide immediate evaluation and management of emergent problems as they occur in addition to 
regular scheduled appointments;
7. Greets and receives patients to the clinic and discreetly ascertains the nature of their illness 
or condition and direct them to appropriate care;
8. Responds to request for routine non-medical information such as duty status;
9. Receives and screen phone calls;
10. Files and maintains Healthcare records;
11. Files health care reports in health records;
12. Maintains Health Record checkout file;
13. Inputs daily patient information into the Coast Guard Healthcare Information Systems;
14. Required to use all Microsoft applications, such as Word, Excel, Access, Outlook, PowerPoint, 
etc. to track, data, generate reports, and prepare presentations.
15. Reviews and routes incoming correspondence;
16. Schedules and tracks consultations for specialty care;
17. Maintains referral log and notifies patients of appointments;
18. Reviews and verifies patient eligibility for care in accordance with Defense Eligibility  
Enrollment  Reporting  System  (DEERS)  computer  system guidelines;






19. The CMA/MA performance will be monitored through a joint function of the Health, Safety, 
Work-Life Service Center (HSWL SC) Quality Improvement process and the contractual demand for 
services. CMA/MA productivity is expected to be comparable to that of other medical department 
staff assigned to the same facility authorized the same scope of duties;
20. Provide instruction to clinic staff on an ad hoc basis;
21. Prepare and submit appropriate documentation as specified in applicable regulations.
22. Become familiar with the TRJCARE medical benefits program through completion of appropriate 
nonresident training and offer benefits counseling to Coast Guard beneficiaries regarding utilizing 
their TRJCARE benefit.