1. The clinical pharmacist is responsible for planning, implementing, and operating the drug 
monitoring and utilization programs in the outpatient areas. He/she is the expert in all areas 
related to drug therapy and functions as a consultant to other health care professionals. He/she 
will also be responsible for developing, providing, and supporting the educational programs of the 
Pharmacy Service.

2.  All orders (ex. VA and Community Care) are checked to include, but not limited to patient 
information, correct medication, dose, route, and frequency of administration. Orders are checked 
for patient allergies, drug interactions, incompatibilities, duplication, and priority.

3.  Identifies, interprets, and resolves prescribing and dispensing issues, including 
pharmacotherapeutics, drug interactions, contraindications, and formulary issues. Documents 
interventions, clinical activities, and workload in a timely and professional manner, including 
completion of all consults and encounter forms.

4. Processes controlled substances with accuracy according to current policy and procedures 
outpatients.

5.  Prescribed drug therapy is evaluated and communicated to physicians/pharmacists for 
appropriateness, effectiveness, cost-benefit, adverse drug reactions, allergies, and disease 
states.

6. Responsible for monitoring the hospital formulary, with particular respect to cost-effective 
management of the use of available therapeutic agents. This includes the utilization of 
computerized monitoring systems combined with incumbent clinical drug knowledge to constantly 
monitor drug usage and make recommendations for formulary changes when deemed necessary to assure 
optimal usage of drug resources.

7.  Participates in the development and implementation of formal and informal drug 
education/clinical consultation to medical, surgical, nursing, and other staff in the form of 
inservices, one-on-one encounters, and continuing education programs. Serves as a resource to 
patients, providers, and other pharmacy staff.

8.  Effectively instructs patients and family members in the appropriate use of medications and 
medical devices. Can adjust communication and tracking methods based on the population and 
developmental considerations. Can accurately assess and document patient comprehension. Is 
able to refer patients to educational programs provided at the medical center by a multidisciplinary  
teams.

9. Routinely identifies the customer's/patient's situation properly and performs the tasks required 
to resolve accurately and on time. Follows up, as necessary, to ensure a 
satisfactory resolution.

10. Consistently responds to patients', families', visitors', and co-workers' requests for 
assistance promptly and in a friendly and cooperative manner. Any deficiencies in this area are 
limited and minor, and have no significant adverse impact on either the organizational or individual 
productivity or efficiency.

11. Professional relationships with supervisors, coworkers, and others in the organization are 
courteous and cooperative in nature, and, overall, contribute to the effective operations of the 
workplace and the development of a collaborative working relationship.

12. Demonstrates the ability to adjust to change or work pressure in a pleasant and constructive  
manner; handles differences of opinion in a businesslike fashion; and functions as an effective 
team member through active participation in working towards team objectives and assisting in the 
group effort.

13. Patient-specific medication-related requests, questions, or issues from other services (Nursing, 
Medicine, Specialty, etc.) are handled professionally and accurately. Provides follow-up to ensure 
a satisfactory resolution of any medication-related requests, issues, or questions.

14. The Clinical Pharmacist will conduct routine inspections of medication storage areas monthly and 
provide documentation per local VA Pharmacy policy to the Clinic manager.