1. Responsible for the provision of covered services to assigned and unassigned patients presenting 
for care at the site, providing evaluation and care consistent with licensure, certification, and 
functional statement with elements of practice, to patients assigned PACTs, collaborating with PACT staff to 
develop comprehensive health care plans and care management plans for patients assigned to patient 
panels, managing clinic workflow, ensuring patients are placed in examination rooms in a timely manner 
manner, and providing direction to patients as they move through the clinic environment.

2. Duties include, but are not limited to, the ability to perform a variety of specialized clinical 
support skills, ability to perform basic patient care services, have knowledge of medical 
terminology, demonstrate skills in interpersonal communication, demonstrate knowledge of aseptic 
technique and infection control, and knowledge of patient confidentiality, policies, and procedures. 
Shall assist all health care providers in performing patient care services and duties pertaining to 
the effective and efficient delivery of patient-centered care in all clinical areas.

3. May be trained as a TCT back-up, but not as the primary TCT.