EXHIBITB
MEDICAL SUPPORT ASSISTANT SERVICES

SPECIFIC TASKS. Duties include, but are not limited to, the following:
I.  Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists 
are competent and represent the VA in a positive, proactive demeanor.

2. Works with Lead Scheduler to achieve all patient communications are completed on time and 
appropriately.

3. Coordinates and authorizes Veteran care with community providers that the VA does not supply or 
cannot supply timely.

4. Communicates with internal medical providers on rules and regulations for VA Community Care and 
advises on appropriate processes.

5. Personnel shall notify their contracting supervisor when automated systems are not performing as 
needed.

6. Validates and update patient demographic information.

7. When records are recefved, the incumbent will ensure that all necessary health/administrative 
information are processed to be integrated into Computerized Patient Record System (CPRS) and the 
Veterans Health Information Systems and Technology Architecture (VISTA).

8. Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider 
Profile Management System (PPMS) systems and/or other systems as needed.

9.   Screens/receives phone calls in a courteous and timely manner.

10.  Responds to telephone inquiries regarding delivery of services.

11.  Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft 
Teams.

12.  Perform appointment scheduling, tracking, pre- and post- appointments contacts as required.

13.  Provides quality customer service for all patients; patient families; VA Staff, contractors, 
physicians fellows, residents.

14.  Other duties as assigned.