1. Serves as a medical records technician to process and maintain inpatient, outpatient or ambulatory
procedure unit medical records. Required to compile or extract medical records data to ensure compliance
with regulatory requirements.

2. Initiates and maintains medical records in accordance with prescribed directives.

3. Conducts daily pull, delivery, and retrieval of patient records.

4. Searches for missing paperwork or records. Requests information about the patient treatment to be
placed in the medical record.

5. Prepares reports regarding record statistics as necessary. Participates in records review as part of the
facility's quality assurance program and in accordance with accreditation standards. Retires medical
records in accordance with Air Force guidelines.

6. Medical Records Clerk shall perform organizational tasks in support of the medical facility with no
more than one customer complaint per month.

7. Medical Records Clerk shall provide medical administration and program assistant services in a wide
range of organizational, business, and financial operations, including but not limited to performing data
collection, computation, interpretation, and presentation.

8. Medical Records Clerk shall assist senior-level management by providing technical expertise and
administrative support impacting plans and operations, compliance, risk, and quality management, managed
care, human resource management, logistics management, patient administration, budgetary and fiscal
management, medical manpower, information management, medical readiness, medical records
management and registration.

9. Medical Records Clerk shall provide administrative support by performing various clerical and
administrative duties to include, but not limited to, developing presentations, performing office automation
duties to include, but not limited to, word processing, email correspondence, managing suspense, and creating
briefing charts, and development/tabulation of spreadsheets.

10. Medical Records Clerk shall provide customer service and administrative support in patient care areas
and their assigned departments in the medical treatment facility.

11. Medical Records Clerk shall accomplish and/or verify patient demographics and advise or
coordinate with patients to update Defense Enrollment Eligibility Reporting System (DEERS) information
if required. The care provider will enter any new contact information, including but not limited to address and
phone number, in the Composite Health Care System (CHCS) utilizing the Demographics Module.

12. Medical Records Clerk shall possess excellent telephone etiquette, communication, and customer
service skills.

13. Unique Military Health Care Systems/Procedures include:
• ALTHA, CHCS and Defense Enrollment Eligibility Reporting System (DEERS).
• Military Filing System - by sponsor social security number, terminal digit order, color- coded
and blocked filing system.
• Contents of a military medical record, layout, sections, family member prefix designation,
forms used in a MTF, and the medical record tracking procedures.

14. Completes all required electronic medical record training, MTF- specific orientation programs, and
AF /DoD mandated training.

15. The work to be performed at under this contract will be at Joint Base San Antonio, 59th Medical Wing.
Medical Records Clerk shall receive notification two weeks prior to the reassignment to another location
with a 40- mile commuting radius of their assigned MTF.