MEDICAL SUPPORT ASSISTANT SERVICES


1. Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are
competent and represent the VA in a positive, proactive demeanor.

2. Works with Lead Scheduler to achieve all patient communications are completed on time and
appropriately.

3. Coordinates and authorizes Veteran care with community providers that the VA does not supply or
cannot supply timely.

4. Communicates with internal medical providers on rules and regulations for VA Community Care and
advises on appropriate processes.

5. Personnel shall notify their contracting supervisor when automated systems are not performing as
needed.

6. Validates and update patient demographic information.

7. When records are received, the incumbent will ensure that all necessary health/administrative
information are processed to be integrated into Computerized Patient Record System (CPRS) and the
Veterans Health Information Systems and Technology Architecture (VISTA).

8. Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider
Profile Management System (PPMS) systems and/or other systems as needed.

 11. Daily computer use of Microsoft Office products, including Excel, Word, Outlook & Microsoft
Teams.

12. Perform appointment scheduling, tracking, pre- and post-appointment contacts as required.

13. Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians,
fellows, residents.

14. Other duties as assigned.