:
1. Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.

2. Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.

3. Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.

4. Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.

5. Personnel shall notify their contracting supervisor when automated systems are not performing as needed.

6. Validates and updates patient demographic information.

7.When records are received, the incumbent will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VISTA).

8. Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.

9.Screens/receives phone calls in a courteous and timely manner.

10. Responds to telephone inquiries regarding the delivery of services.

11. Daily computer use of Microsoft Office products, including Excel, Word, Outlook & Microsoft Teams.

12. Perform appointment scheduling, tracking, pre- and post-appointment contacts as required.

13. Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.

14. Other duties as assigned.

ADDENDUM
LEAVE WITHOUT PAY
This Addendum modifies the Agreement between Brandy Hungerford (“Medical Support Assistant”) and WJM Professional Services, LLC (“WJM”), for services provided in support of the Fort Harrison, MT VA Medical Center, also referred to as (the “Medical Center”).
It is agreed that Medical Support Assistant may take one week of Leave Without Pay (“LWOP”) per Service Year. Such LWOP will be scheduled with Department Head approval. Medical Support Assistant agrees to provide the Department Head with requests for such LWOP at least thirty (30) days in advance and to provide notice of any such periods to Sterling Medical upon approval by Department Head.